REFUNDS & TRANSFERS

​Why can’t I get all my money back?

 

About 60-70% of costs are incurred (and spent!) well before race week begins. There are staff costs (wages), purchasing capital items (like a start gantry), marketing, accommodation, clothing, medals, timing.... the list goes on.

 

The big 'hidden' (because you will never see them) costs are associated with health and safety compliance, operational planning, people planning, landowner access etc. This can (and do) add up to hundreds of hours of work.

Refunds

  • 75% refund - individuals withdrawing from TBC

  • 50% refund - individuals withdrawing from TBC

  • 25% refund - individuals withdrawing from TBC

  • No Refunds from TBC

We are runners/walkers just like yourself who also enter events and understand from a participant point of view the frustrations of asking for a refund, therefore, we have done a bit of research and we believe we offer one of the fairest refund policies around.

 

For more information on our refunds policy please follow this link here

 

Transferring to another distance within the same event

  • Please email info@sportnorth.co.nz with a brief explanation of your distance transfer request.

  • You cannot transfer to a sold-out event distance.

  • If you decide to upgrade your distance and space is available, you will need to pay the difference of the current entry fees.

  • If you decide to downgrade your event distance and space is available, we are not able to refund the difference in entry fees.

Bib Number
 

  • When transferring between distances you will be allocated a new race number. Race numbers are generally coloured differently to allow us to easily identify which distance you are participating in.

  • If race numbers have been ordered before your request to upgrade or downgrade (your distance) is made, then you will be charged $5 for a new one.

  • If race numbers have not been ordered, then your new race number will be free.

  • Generally, race numbers are ordered 24 days prior to the event.